Gorgias Integration

The below steps will take you through Gorgias integration on Subrise. Make sure you have the Gorgias app installed on your store and have completed your Gorgias account setup.

You can connect from either side. Pick one option below.

Option 1: Connect from Subrise

1. Navigate to the Settings page in the Subrise Subscriptions app

1. Navigate to the Integrations tab on the Settings page

1. Locate the Gorgias card on the Integrations tab and click 'Connect'

1. Find your Gorgias domain. It should look something like this:

1. Enter your Gorgias domain into the input field and click 'Connect'

1. Authorize Subrise Subscriptions through Gorgias OAuth

1. Success! You should see a window that looks like this:

Now that you have successfully connected your Gorgias account to Subrise you will have access to customer information widgets and direct links to customer pages in Gorgias.

What the widget shows

Once connected, every ticket in Gorgias displays a Subrise Subscriptions panel in the right-hand sidebar, matched to the ticket's customer by email:

• Customer summary — total orders across all subscriptions

• One block per subscription — status, products and quantities, price, billing frequency, next billing date, and completed order count

• Quick links on each subscription — Open in Subrise (jumps to the contract in your Subrise admin) and Customer Portal (the customer's self-service page)

Data is pulled live from Subrise whenever the ticket loads or updates — there is no sync delay or cache to manage.

Managing subscriptions from a ticket

Agents can act on any subscription without leaving Gorgias:

Action	What it does
Skip	Moves the next order forward one billing cycle
Pause	Pauses billing until resumed
Cancel	Cancels the subscription — a cancellation reason is required and saved to your records
Resume (under ⋯)	Resumes a paused subscription
Send Portal Link (under ⋯)	Emails the customer a secure link to manage their own subscription

Every action:

• is logged to the ticket conversation automatically, so the thread shows what was done and when;

• appears in the subscription's Activity Log in Subrise, attributed to the Gorgias agent who performed it;

• is safe against mistakes — clicking an action that no longer applies (for example cancelling an already-cancelled subscription) results in a harmless "already done" message, never a duplicate change.

Keeping the widget current

The widget refreshes automatically whenever there is activity on the ticket. To force a refresh at any moment — for example after changing the subscription in Subrise admin — add an internal note to the ticket; the widget re-pulls live data immediately.

When Subrise ships an improved version of the widget, an "Update available" badge appears on the Gorgias card in Subrise → Settings → Integrations. Click Update Widget and the new version is installed into your helpdesk in place — no reconnection needed.

Troubleshooting

• The widget doesn't appear on a ticket — the ticket's customer email must match a customer with subscriptions in your store. Add an internal note to force a refresh, or reload the page.

• An action button says "Already …" — the subscription changed since the widget last loaded (possibly another agent, or the customer via their portal). Add an internal note to refresh and see the current state.

• The integration shows disconnected — reconnect from Subrise → Settings → Integrations → Gorgias. Your widget and history are preserved.

Option 2: Connect from the Gorgias App Store

1. In Gorgias, open Settings, then App Store.

2. Search for Subrise Subscriptions and open the listing.

3. Click Connect. Gorgias sends you to Subrise inside your Shopify admin, on the Integrations tab, with your Gorgias domain already filled in.

4. Click Connect in the Subrise window.

5. Gorgias asks you to authorize Subrise Subscriptions. Click Allow.

6. You land on a confirmation page. Subrise creates the ticket widget and the customer data connection in Gorgias for you. There is nothing to set up in Gorgias by hand.

7. Open any ticket in Gorgias. The Subrise Subscriptions panel appears in the right sidebar.