> For the complete documentation index, see [llms.txt](https://docs.subrise.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.subrise.app/guide/settings/integrations/attentive-integration.md).

# Attentive Integration

## Log into your Existing Attentive Account

<figure><img src="/files/KcEzAkebIs8tM2uwmBtN" alt=""><figcaption><p>Log into your Attentive account and head to the main dashboard.</p></figcaption></figure>

## Head to your Marketplace page in Attentive to create a new app

<figure><img src="/files/WWYUXnVyGbbAUElXWlRV" alt=""><figcaption><p>Head to marketplace to create a custom attentive app</p></figcaption></figure>

## Create a Custom App named Subrise Subscriptions

<figure><img src="/files/dq1z7IxXm6CTXAtnUGHO" alt=""><figcaption><p>Name your app Subrise Subscriptions, and set the permissions as such.</p></figcaption></figure>

## Grab the API Key From The Subrise App

<figure><img src="/files/1z60DMC9OyF01nKf494C" alt=""><figcaption></figcaption></figure>

## Head to the Subrise App, and go to Settings Tab

<figure><img src="/files/B7r5yEnPfnwI2PRqNLAn" alt=""><figcaption><p>Click the "Attentive" integrations card, and paste in the API Key from the custom Attentive App.</p></figcaption></figure>

## Set Up a New Attentive Journey

<figure><img src="/files/K8Bn5vKISTeKNN4QieSq" alt=""><figcaption><p>Create a new Journey</p></figcaption></figure>

<figure><img src="/files/a5aGv9h5xeFABkGtWpD1" alt=""><figcaption><p>Start from Scatch</p></figcaption></figure>

## Choose from one of our Many Subrise Event Triggers

<figure><img src="/files/7SaqbsgMiCP1kVndYK1p" alt=""><figcaption></figcaption></figure>

## You are now connected to Attentive through Subrise!

***

## Datatypes and Events

The Subrise Subscription application, will send subscription-based data to your Attentive account for a variety of different Events. Below are the following Events you can expect to receive data for, as well as the format of that data.

### Events

* [New Subscription](#new-subscription-payload)
* [New Subscriber](#new-subscriber-payload)
* [Subscription Cancelled](#subscription-cancelled-payload)
* [Subscription Modified](#subscription-modified)
* [Upcoming Invoice](#upcoming-invoice-payload)
* [Failed Transaction](#failed-transaction-payload)
* [Successful Payment](#successful-payment-payload)
* [Pause Subscription](#pause-subscription-payload)
* [Reactivated Subscription](#reactivated-subscription-payload)
* [Prepaid Subscription](#prepaid-subscription-payload)
* [Addon Subscription](#addon-subscription-payload)

### New Subscription Payload

```
{
    metric: "subrise_new_subscription",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    subscription_line_items: [
     {
      variant_title: blue shirt,
      price: 1.99,
      quantity: 1,
      discounted_price: 1.99,
    },
    ],
    total_subscription_price: 1.99,
    subscription_started_date: "2024-05-14T17:52:47.910Z",
  }

```

### New Subscriber Payload

```
  {
    metric: "subrise_new_subscriber",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    subscription_total: 1.99,
    subscription_started: "2024-05-14T17:52:47.910Z",
    subscription_line_items: [
     {
      variant_title: blue shirt,
      price: 1.99,
      quantity: 1,
      discounted_price: 1.99,
    },
    ]
  }

```

### Subscription Cancelled Payload

```

{
    metric: "subrise_subscription_cancelled",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    reason: "too good",
    reason_details: "The deal was too good",
    total_subscription_orders: 1,
    subscription_cancelled_date: "2024-05-14T17:52:47.910Z",
  }

```

### Subscription Modified

*updatedField, and updatedValue will correspond to the different fields that may or may not get updated on a Subscription object.*

```

{
    metric: "subrise_subscription_modified",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    subscription_modified_date: "2024-05-14T17:52:47.910Z",
    updatedField1:"deliveryInterval",
    updatedValue1:"MONTH",
    updatedField2:"deliveryIntervalCount",
    updatedValue2:1,
    updatedField3:"billingInterval".
    updatedValue3:"MONTH",
    updatedField4:"billingIntervalCount",
    updatedValue4:1,
    updatedField5:"maxCycles",
    updatedValue5:NULL,
    updatedField6:"minCycles",
    updatedValue6:NULL,
    updatedField7:"isPrepaid",
    updatedValue7:false,
  }

```

### Upcoming Invoice Payload

```

{
    metric: "subrise_upcoming_invoice",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    subscription_invoice_date: "2024-05-14T17:52:47.910Z",
  }

```

### Failed Transaction Payload

```

{
    metric: "subrise_failed_transaction",
     customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    total_subscription_price: 1.99
    failed_billing_error_message: "error",
    card_info: 1234,
  }
`
```

### Successful Payment Payload

```

 {
    metric: "subrise_successful_payment",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    total_subscription_price: 1.99
    payment_date: "2024-05-14T17:52:47.910Z",
  }

```

### Pause Subscription Payload

```
{
    metric: "subrise_pause_subscription",
   customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    pause_reason: "price",
    pauseDetails: "Could not afford this anymore",
    total_subscription_orders: 3,
    subscription_paused_date: "2024-05-14T17:52:47.910Z"
  }
```

### Reactivated Subscription Payload

````

{
    metric: "subrise_reactivate_sub",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    total_subscription_price: 1.99
    subscription_updated_date: "2024-05-14T17:52:47.910Z"
  }
```
````

### Prepaid Subscription Payload

````

{
    metric: "subrise_prepaid_subscription",
     customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    total_subscription_price: 1.99,
    subscription_started: "2024-05-14T17:52:47.910Z",
    subscription_line_items: [
     {
      variant_title: blue shirt,
      price: 1.99,
      quantity: 1,
      discounted_price: 1.99,
    },
    ]
  }
```
````

### Addon Subscription Payload

```
{
    metric: "subrise_addon_purchase",
    customer_first_name: "John",
    customer_last_name: "Doe",
    customer_email: "johndoe@test.com",
    customer_phone: "444-444-4444",
    customer_id: "12345678910"
    subscription_id: "12345678910",
    subscription_total: 1.99,
    subscription_started: "2024-05-14T17:52:47.910Z",
    addon_line_items: [
     {
      variant_title: blue shirt,
      price: 1.99,
      quantity: 1,
      discounted_price: 1.99,
    },
    ]
  }
```